Grievance Redressal

How to raise a complaint and who handles it.

Last updated: 14 October 2026

1. Raise a ticket first

Most issues (shipments, charges, COD, KYC) are fastest to resolve through Support → Raise a Ticket in your dashboard, where you can follow every update. You can also the Support section of your dashboard.

2. Grievance Officer

If your issue is not resolved, or for complaints about privacy or this platform, contact our Grievance Officer, appointed under the Information Technology Act, 2000, the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020:

Satish Deokisan Mundada, Grievance Officer

Sai Courier and Cargo (Pincode Express)

01, Ganga Apartment, Ashok Stambh, Behind Rungtha School, Nashik, Maharashtra 422001

Working hours: Monday to Saturday, 10:00 am to 6:00 pm IST

3. Timelines

We acknowledge complaints within 48 hours and aim to resolve them within 15 days of receipt. If more time is needed (for example, while a courier investigates), we will tell you why and when to expect a reply.

4. Please include

Your registered email or mobile number, order ID / AWB, a description of the issue, and any photos or documents that help.

Pincode Express is operated by Sai Courier and Cargo (proprietor Satish Deokisan Mundada), 01, Ganga Apartment, Ashok Stambh, Behind Rungtha School, Nashik, Maharashtra 422001. GSTIN 27ABTPM0273F2ZG.