Wallet & Recharge Policy

1. What the wallet is

• Your Pincode Express wallet is a prepaid balance held with Sai Courier and Cargo to pay for shipping services on this platform. It is an advance for services, not a bank account or deposit, and earns no interest.
• The wallet can be used only for Pincode Express services. It cannot be transferred to another account or used to pay anyone else.

2. Recharging

• You can recharge by the methods shown in your dashboard (online payment where available, or bank transfer / UPI with the transaction reference shared with support).
• Bank transfer and UPI recharges are credited after we verify the payment, normally within one working day.
• Every recharge gets a numbered payment receipt that you can download from Wallet → Recharges & receipts. A receipt acknowledges money received; it is not a tax invoice. GST tax invoices are issued for shipping charges as described in our Terms.
• We may set minimum and maximum recharge amounts and may require KYC before accepting large recharges.

3. Deductions

• Shipping charges (including COD fee where applicable) are deducted when you book.
• Later adjustments are also deducted from the wallet: extra weight found by the courier, RTO charges, and any other charges set out on your rate card.
• You must keep enough balance to cover bookings and adjustments. If the balance goes negative, the amount is recovered from future recharges or COD remittances.
• Every credit and debit is shown in your Ledger with the running balance.

4. Coupons and bonus credits

• From time to time we may offer recharge coupons that add a bonus credit (for example, a percentage of the recharge up to a cap). Each coupon’s conditions (minimum recharge, validity dates, number of uses, first recharge only) are shown with the offer.
• Bonus credits can be used only for shipping on Pincode Express. They are added to your wallet balance, have no cash value, and are not refundable or transferable.
• If a recharge that earned a bonus is reversed, refunded or found to be fraudulent, the bonus is withdrawn.
• We may change or end any offer at any time; offers already credited remain valid.

5. Refund of wallet balance

• Wallet balance is not withdrawable as cash while your account is active; it is meant for future shipments.
• When you close your account, the remaining balance from your own recharges (excluding bonus credits) is refunded to your verified bank account within 15 working days, after deducting any pending charges, weight adjustments, RTO charges and other dues.
• Refunds are made only to a bank account in the merchant’s own name after KYC.

6. Inactive accounts and holds

We may place a hold on the wallet while investigating suspected fraud, prohibited shipments, chargebacks or unpaid dues, and will tell you the reason. If an account is inactive for 24 months, we will contact you before taking any action on the balance.

7. Questions

For any wallet query, raise a ticket or the Support section of your dashboard.